Shipping policy
SHIPPING POLICY
Processing time
Orders are usually prepared and dispatched within 2-4 business days. Orders placed on weekends or public holidays will begin processing on the next business day.
Estimated delivery times
United States: 8-15 business days after dispatch.
Europe: 8-18 business days after dispatch.
Other destinations available at checkout: typically 10-20 business days after dispatch.
Delivery estimates are not guaranteed. Customs inspections, local carrier delays, severe weather, public holidays, and peak seasons may extend delivery times.
Shipping rates
Available shipping methods and charges are calculated and displayed at checkout based on the destination and order details.
Tracking
A shipping confirmation email with a tracking number will be sent when your order has been dispatched. Tracking updates may take 2-5 business days to appear after the parcel is handed to the carrier.
Customs, duties, and taxes
International orders may be subject to import duties, VAT, customs fees, or local taxes. Unless these charges are shown as included at checkout, they are the customer's responsibility and are collected by the destination country's authorities or carrier.
Address changes
Please check your delivery address carefully before placing an order. Contact us at hello@roviceramics.com as soon as possible if a correction is needed. We cannot guarantee changes after an order has been dispatched, and we are not responsible for delays or losses caused by an incorrect or incomplete address supplied at checkout.
Damaged parcels
Our ceramics are carefully packed for international delivery. Please inspect your order upon arrival. If an item arrives damaged, email hello@roviceramics.com within 48 hours of delivery with your order number and clear photos of the item, outer packaging, inner packaging, and shipping label. We will review the case and arrange an appropriate replacement or refund where applicable.
Lost or delayed parcels
If tracking has not updated for an extended period or the parcel has not arrived after the estimated delivery window, contact hello@roviceramics.com. We will work with the carrier to investigate. Please note that carrier investigations can take additional time.
Questions
For shipping questions, contact us at hello@roviceramics.com.